Quality for Business Excellence

Quality Vision

Defiance is an ISO 9001: 2008 certified organization. We have been appraised at Level 3 of the Carnegie Mellon University Software Engineering Institute’s Capability Maturity Model Integration (CMMI). We have also received the AS 9100 Revision C certification, which is considered as the gold standard for Aerospace and Defence customers globally. Our integrated Quality Management System is tool-based, process driven and administered through our Enterprise portal - iDEAL. Our information security management systems are recommended compliant with ISO/IEC 27001:2005 standards. Defiance aspires to be a Lean Six Sigma driven organization. To achieve this Defiance is focusing to mature people and processes through Six Sigma way, continuously training the people and develop mature lean processes.

Defiance Quality Policy

Defiance is committed to providing customer delight through delivery of world-class services and solutions by leveraging technology and domain expertise

Defiance will achieve this through

Meeting and exceeding customer requirements
Continually improving processes
Motivating employees
Providing best in class work environment
Identifying and adopting suitable high end technologies
Collaborating with complementing business partners

Our Quality Journey

Defiance is continuously striving to meet and exceed customer expectations.

Quality Milestones

Defiance ISMS policy and procedures

Defiance is committed to ensure the confidentiality, integrity and availability of information and information processing assets, provide acceptable level of security and controlled access of relevant information to the authorized stakeholders.

Defiance will continually achieve this by:

Creating awareness on Information security
Identifying, classifying all assets and maintaining confidentiality
Identifying and mitigating risks, based on structured risk assessment
Protecting the information and information assets from all known threats
Ensuring business continuity based on identified business criticality
Adherence to the relevant statutory, organization and customer specific requirements

Defiance Tools and processes

Defiance has developed an in-house tool called “iDeal” (Integrated Defiance Enterprise Portal) which has automated the process implementation activities - from employee management to invoicing, including project management, metrics computation, and dashboards.